Once you have completed the online registration, you can expect the first draft of your website in approximately 2 weeks. Timeframes can vary depending on our current capacity.
If you are working towards a deadline, please let us know before registration.
We typically require your business details, services, contact information, and images of your work. If you are unsure what to send, we will guide you through the process.
No, we are a full-service provider. You do not need any IT skills or technical knowledge to use our service. We will guide you through the process.
No, there are no hidden fees with our monthly plans. We include an eligible web address, web hosting, an email address, an SSL security certificate, and an industry-leading website editor.
Yes, we ask for a minimum 12-month commitment. We put a lot of time into the design and development of our websites, which is why we ask for a commitment period.
Yes, we will submit your website to Google. On the Premium plan and above, we will also help set up a Google Business Profile listing for your business, if eligible. It can take several months, especially for new websites, to start appearing on Google.
No company can guarantee certain positions, and competitive keywords may require a marketing plan. We also offer additional SEO and marketing services.
No, we do not use ready-made WordPress templates. We custom-design our websites using our own WordPress framework, which we have spent months developing.
Yes, every website plan comes with at least 1 professional email address, depending on the plan details.
For example, info@yourdomainhere.com. The info@ part can be whatever you want, and yourdomainhere.com would be your web address.
Email addresses come with 2GB of storage each and can be upgraded for an additional fee.
Yes, we build websites using responsive web design techniques. This means your website is flexible and adapts to all major devices.
The plan will automatically switch to a 1-month rolling contract with 30 days' notice to cancel.
You can sign up online using our registration form at register.ubiewebsites.co.uk.
The first draft is the first version of your website build, so you can review the design, layout, and content before final changes are made.
Direct Debit is used for monthly payments. We also accept BACS and debit or credit card payments for other payment types.
All website plans come with a custom-designed website. However, Premium and above come with more design hours and more advanced layouts.nnA basic custom design has more limitations and supports more common layouts. Please get in touch to discuss your requirements and what would work best for you.
The setup fee for your website plan is due upfront before we begin work. The first monthly invoice will be issued on the next 16th of the month once you receive your first website draft.nnSetup fees, one-off costs for add-ons, and yearly fees are due upfront before we commence work.
We issue invoices on the 16th of every month. Direct Debits are due on the 1st of the following month.nnPlease note that, in some cases, Direct Debits may be processed at a different time if the 1st falls on a weekend or bank holiday.
Yes, after you have completed your initial contract, you will own the rights to your website and can request your website files and database at any time.
Yes. You will need to be able to access the control panel for your web address, for example GoDaddy.nnWe can either complete a transfer for you if you can share access to your domain control panel, or you can keep your web address in your own control panel.nnWe would need to change the nameservers for your web address to our Cloudflare nameservers to ensure our service is compatible.
Yes, you can keep your current email system if you prefer, but it would remain self-managed.
No problem. We accept amendments by email if you would like changes to your website.
No. If you already have a live website, we will build your new website on a temporary web address. Once you are happy to move to the new site, we will replace your old website with your new one.
Yes, ongoing technical support is included.nnWe will work in the background to keep your website up to date and secure.
Yes, your website plan includes an industry-leading, easy-to-use website editor.
The editor is compatible with most modern laptops and desktop PCs.
We are happy to make small adjustments to your website after launch.nnFor regular or major amendments, an additional charge may apply.
We build websites on WordPress. It is the most popular content management system in the world and is used by hundreds of millions of websites.nnUsing an open-source platform gives you greater flexibility than the closed systems many companies use.
Yes, we can supply up to 5 stock images from our chosen provider per page.nnTo help build trust with customers, we do not recommend only using stock images. We strongly suggest sending us real photos of your work and case studies where possible.
No. We put a lot of time into the work we create, and we are not a ready-made, pre-built website service. Our price plans are very reasonable for the quality of work we produce.
We cut out the unnecessary overheads such as expensive offices, long sales processes, and inefficiency.nnThe efficient service model we have operated for over a decade allows us to provide high-quality websites at accessible monthly prices.
No, we proudly create all websites in-house and in the UK.
We include content writing on Premium and Online Store plans for up to 10 web pages. On the Essential plan, you would need to provide the content.nnWe will format your content appropriately on all plans.
Yes, we regularly redesign existing websites and can improve usability and overall design.nnWe would rebuild the website from scratch using our framework and platform. We would not overhaul websites built on platforms other than WordPress.
Yes, we allow upgrades to website plans after the first 6 months. An upgrade would require a new 12-month agreement.nnWe do not allow downgrades of website plans.
Yes, we can include contact forms as standard. More advanced functionality, such as booking systems, may incur an additional fee. Please get in touch to discuss your requirements.
You can either upgrade your website plan or get in touch to discuss alternative options.nnWe usually charge a small one-off fee if you only need a couple of extra pages.
Yes, we apply automatic plugin and WordPress core updates where possible.nnWe also apply an SSL certificate to your website so browsers can show it as secure.nnWe also scan websites for vulnerabilities and route them through the secure Cloudflare CDN.
A web address, also known as a domain name, is the name people type into their browser to find your website.nnFor example, yourbusinessname.co.uk is your web address.nnIt helps customers find you online and represents your business on the internet.nnWe include one eligible web address with your pay monthly website.
Yes, a full list is available in our terms and conditions.nnOur service is for those aged 18+ only. We strictly do not accept gambling or adult-related websites.nnAll registrations need to be approved before we can commence work.
